Contact Us

You Asked.
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WHAT DOES IT MEAN TO HAVE AN INDIVIDUAL LEASE?

Individual leasing means that each person is only responsible for their portion of the common areas and their bedroom. If your roommate ends up not coming back for the spring semester, you’re not responsible for their payment.

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WHAT IS INCLUDED IN THE RENT?

Ruckus and Ruckus 2.0 both include Water, Sewer, Trash, Cable & High Speed Internet.

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DO YOU HAVE A ROOMMATE MATCHING SYSTEM?

Yes, we offer a roommate matching system. If you don’t have anyone in mind that you would like to live with, let us match you up with someone! There is a Roommate Matching Sheet that you will fill out to let us know more about what you’re looking for in a roommate. Then, we spend weeks in the summer figuring out the best match for you based on that information.

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WHEN IS MY RENT DUE?

Rent is always due the 1st of the month. You can pay up front (due August 1), in semester installments (due August 1 and January 1), or in twelve installments (due August 1 and on the first of the month for the next 11 consecutive months).

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ARE THE APARTMENTS FULLY FURNISHED?

All units are fully furnished with a sofa, coffee table, side table, entertainment stand, desk and chair. The Ruckus on Rio also includes a 65” TV in every unit.

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HOW DO I PAY MY RENT?

We accept payment via check, money order, or through the online portal.

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DO YOU ALLOW PETS?

Yes, pets are allowed at The Ruckus on Nueces and The Ruckus on Rio.

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DOES THE RUCKUS ON NUECES OR THE RUCKUS ON RIO REQUIRE RENTERS INSURANCE?

Yes, both communities require their residents to have renters insurance. You can provide your own policy to the office prior to move-in day or you can enroll in Cardinal Protect for a small monthly fee.

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WHAT IF I NEED TO BREAK MY LEASE OR DON'T RETURN FOR THE SPRING SEMESTER?

The Ruckus on Nueces and The Ruckus on Rio leases are binding and cannot be broken. If you cannot live at The Ruckus on Nueces or The Ruckus on Rio after signing your lease, you will need to re-let. Please call the leasing office for information on re-letting.

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WHAT IF I NEED MAINTENANCE IN MY BEDROOM OR APARTMENT?

If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. You can also call or stop by the front desk. If it is an emergency, please notify the front office immediately.

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HOW DO I RECEIVE MAIL AND PACKAGES?

You will receive an email from Luxor once your package is in the Luxor locker.

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WHAT DO I NEED TO BRING TO MY NEW APARTMENT?

We suggest you bring bedding for a full-sized bed, toiletries, dishes/cookware, and decorations for your new room!

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WHAT IS A GUARANTOR?

A guarantor is someone will guarantee that you will have rent paid when it is due. Some applicants use this as a form of qualification for our application process.

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WHY DO I NEED TO PAY ON AUGUST 1ST WHEN I MOVE IN AUGUST 17TH?

Rent is technically due on the first of every month as outlined by your lease contract. We do require monthly installments that are not subject to proration, even for the first month.

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WHAT ARE THE MEASUREMENTS FOR OUR WINDOWS?

Both our bedroom and living room windows are 25in x 72in.

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WHAT IF I WANT TO BRING MY OWN FURNITURE?

Our units do come fully furnished. If you have any extra living room furniture, you may be able to fit another couch or chair in our spacious living rooms! If you would like to bring your own bedroom furniture, you can opt to pay for storage for the furniture, already in place in the apartment, at a local storage company.

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WHAT IS A PPA?

A PPA, or Pre-Paid Rent Addendum, is a form of qualification for our application process. This entails paying your first month's rent, and last two month's rent upfront, within 7 days of signing your lease. Please contact the leasing office for more information on this process.

Leasing Office

The Ruckus On Nueces

512.605.0039
2502 Nueces Street, Austin TX 78705

Monday-Friday • 9AM to 6PM
Saturday • 10AM to 5PM
Sunday • 11AM to 4PM

The Ruckus on Rio

2502 Nueces Street,
Austin, Texas 78705
2310 Guadalupe Street,
Austin, Texas 78705